Mortgage -- Trouble during payment process -- Complaint #15050861
Complaint Overview
Complaint ID: 15050861
Company: Select Portfolio Servicing, INC.
Product: Mortgage
Sub-Product: Other type of mortgage
Issue: Trouble during payment process
Sub-Issue: Payment process
State: California
ZIP Code: 92054
Date Received: 2025-08-01T12:00:00-05:00
Date Sent to Company: 2025-08-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Since XX/XX/year>, I have contacted SPS repeatedly about a {$6300.00} Escape Tax Bill due by XX/XX/year>. I made phone calls, sent multiple emails, and submitted a formal RESPA Notice of Error via certified mail, which SPS acknowledged receiving well in advance of the deadline. I had more than {$15000.00} in escrow at the time, which I have a record of. Despite this, SPS failed to pay the tax bill on time. As a result, I was forced to pay the bill twice once through my regular escrow payments, and again personally via credit card on XX/XX/XXXX after SPS failed to act. This placed me at unnecessary risk of default and caused me to incur {$580.00} in penalties and a {$130.00} credit card fee. SPS later falsely claimed in writing that they had paid the tax bill on XX/XX/XXXX. However, I obtained written confirmation from the XXXX XXXX XXXX XXXX Collector that SPS never made or even attempted payment. Separately, in early XXXX, SPS also illegally removed {$5700.00} from my escrow account without explanation. I submitted a second RESPA Notice of Error on XX/XX/year>, which has also gone unanswered to date by SPS, despite confirmation of them having received it via Certified Mail as well as their written acknowledgement of having received it. On XX/XX/year>, I filed a small claims lawsuit in XXXX XXXX to recover the late penalties, credit card fee, and RESPA statutory damages. Shortly after I filed the lawsuit, SPS retaliated by blocking my ability to make online payments something I had been doing for years without issue. I have unfortunately been forced to use SPS for many years ; not until I sued them did they retaliate and block my online payment access and they did so with zero explanation, further increasing the risk of delinquency and making it abundantly clear this was a retaliatory action designed to cause undue harm. Notably, my ability to pay online was revoked the same day that SPS sent me a letter acknowledging my recent lawsuit. This is part of a very extensive history of SPS mismanaging escrow funds conduct for which the company has already been ordered to pay over {$40.00} XXXX in penalties and consumer redress.
Frequently Asked Questions
What is Complaint #15050861 about?
Complaint #15050861 was filed against Select Portfolio Servicing, INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-08-01T12:00:00-05:00.
How did Select Portfolio Servicing, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Select Portfolio Servicing, INC.?
Yes, visit the Select Portfolio Servicing, INC. company profile at readthecomplaint.com/company/select-portfolio-servicing-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.