Student loan -- Incorrect information on your report -- Complaint #15032280
Complaint Overview
Complaint ID: 15032280
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: Massachusetts
ZIP Code: 015XX
Date Received: 2025-08-02T12:00:00-05:00
Date Sent to Company: 2025-08-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Mohela recieved my income driven repayment plan on XX/XX/2025. At that time they should have placed me in a processing forbearance and notified Federal student aid of the loan status. They are reporting to credit bureaus that my loan payments are being deferred and repayment is set to start XX/XX/2025. They have not sent any of this information to me or FSA Mohela is delaying my public service loan forgiveness by not processing my income driven repayment plan and submitting the correct forbearance status to Federal Student Aid.
Frequently Asked Questions
What is Complaint #15032280 about?
Complaint #15032280 was filed against Mohela regarding Student loan specifically about Incorrect information on your report. It was received by the CFPB on 2025-08-02T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.