Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #15031631
Complaint Overview
Complaint ID: 15031631
Company: General Motors Financial Company, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Nebraska
ZIP Code: 691XX
Date Received: 2025-08-02T12:00:00-05:00
Date Sent to Company: 2025-08-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
GM financial report a late payment at the closing of loan # XXXX in XX/XX/year>2020. Payment due was {$350.00}. I have proof from a bank statement the payment was not made late. XX/XX/year>2020 I traded in the car ( XXXX XXXX ) attached to # XXXX to XXXX XXXX XXXX XXXX, for a XXXX XXXX. XXXX XXXX XXXX XXXX and GM Financial did not transition loan # XXXX to # XXXX within a timely fashion. I have contacted them through credit reporting agencies requesting a goodwill correction and was denied.
Frequently Asked Questions
What is Complaint #15031631 about?
Complaint #15031631 was filed against General Motors Financial Company, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-08-02T12:00:00-05:00.
How did General Motors Financial Company, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against General Motors Financial Company, INC.?
Yes, visit the General Motors Financial Company, INC. company profile at readthecomplaint.com/company/general-motors-financial-company-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.