Checking or savings account -- Closing an account -- Complaint #15031053
Complaint Overview
Complaint ID: 15031053
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: California
ZIP Code: 91007
Date Received: 2025-08-02T12:00:00-05:00
Date Sent to Company: 2025-08-02T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been banking with Bank Of America since XXXX. I have contacted bank of america regarding unauthorized transactions on my account that was filed as a billing dispute instead of fraud mishandled and claim was denied and requested for reevaluation and open a fraud unauthorized transaction for the rest of the unauthorized transactions only to find out it was misfiled again as billing dispute claims not fraud. Bank of america account was put on restriction and was instructed to go to any bank of america branch to open a new account to replace the old bank account number that was on XX/XX/XXXX. As of XXXX XXXX I was locked out of my account and denied access. I went to bank and was denied of opening an account to replace the old account number that they are closing. I have on going claims and closed that I demand resolution per EFTA Regulation E and XXXX liability guarantee that they fail to do a proper investigation.
Frequently Asked Questions
What is Complaint #15031053 about?
Complaint #15031053 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-08-02T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.