Prepaid card -- Problem with a purchase or transfer -- Complaint #14913104
Complaint Overview
Complaint ID: 14913104
Company: Bank Of America, National Association
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-Issue: Charged for a purchase or transfer you did not make with the card
State: California
ZIP Code: 90047
Date Received: 2025-07-27T12:00:00-05:00
Date Sent to Company: 2025-07-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The bank denied all of my fraudulent claims thoroughly each and every single transaction. Denied! A few months pass and I recieve a check from the bank stating that I was owed money but they denied all of my funds and closed my claims case leaving me a payout of XXXX out of the {$18000.00} payed out to a debit card that I never verified my identity through. So there were funds found from where cause I spent hours on the phone listening to them tell me every transaction made with the card that they still won't accept they didn't uphold there end of securing my financial pay ments to date i demand receipts and I will not give up what is obligated that they pay me for what they owe my social security funds
Frequently Asked Questions
What is Complaint #14913104 about?
Complaint #14913104 was filed against Bank Of America, National Association regarding Prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2025-07-27T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.