Prepaid card -- Problem getting a card or closing an account -- Complaint #14912240
Complaint Overview
Complaint ID: 14912240
Company: Comerica
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble getting, activating, or registering a card
State: Alabama
ZIP Code: 36535
Date Received: 2025-07-27T12:00:00-05:00
Date Sent to Company: 2025-08-28T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Date : XX/XX/year> To : Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXXXXXX Washington , DC XXXX Fax : ( XXXX ) XXXX -- - Subject : Formal Complaint Against XXXXComerica Refusal to Replace Card and Lack of Communication Dear Consumer Financial Protection Bureau , I am writing to formally file a complaint against XXXX, which is serviced by Comerica XXXX , regarding their failure to issue me a replacement card after my original card was lost, despite my full compliance with their required procedures. I have completed every step that XXXX requested, including : Submitting identity verification documents Contacting their customer service and/or dispute resolution line multiple times Faxing in supporting documentation to the numbers they provided Despite these efforts, XXXX has failed to issue me a replacement card, and they have stopped responding to my attempts to contact them. As a result, I am currently without access to my federal benefit funds, which has caused undue hardship. I rely on these funds for basic living necessities, including food, rent, transportation, and medical expenses. This has been ongoing since XX/XX/year>. I respectfully request the Consumer Financial Protection Bureau to intervene and investigate this matter. XXXXComericas negligence in handling this issue not only puts me in a financially vulnerable position but may also violate consumer protection standards. If there's any information you need from me please don't hesitate to ask. XXXX XXXX
Frequently Asked Questions
What is Complaint #14912240 about?
Complaint #14912240 was filed against Comerica regarding Prepaid card specifically about Problem getting a card or closing an account. It was received by the CFPB on 2025-07-27T12:00:00-05:00.
How did Comerica respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Comerica?
Yes, visit the Comerica company profile at readthecomplaint.com/company/comerica to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.