Student loan -- Dealing with your lender or servicer -- Complaint #14912236
Complaint Overview
Complaint ID: 14912236
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Illinois
ZIP Code: 604XX
Date Received: 2025-07-27T12:00:00-05:00
Date Sent to Company: 2025-07-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Complaint : Failure to Disclose XXXX XXXX XXXX Through XXXX XXXX Im filing a complaint regarding my XXXX student loans, originally serviced by XXXX and now MOHELA. I filed for XXXX XXXX XXXX in XX/XX/XXXX, during which time I believed I was receiving full XXXX forbearance protections under the CARES Actincluding the 0 % interest rate. I only recently learned that my loans were commercially held XXXX loans, which were not eligible for the 0 % interest unless they were consolidated into a XXXX XXXX owned by the Department of Education. I was never informed of this option by XXXX, MOHELA, or any other party. I also was not told that there was a deadline of XX/XX/XXXX, to consolidate in order to become eligible. Because of this failure to communicate critical information, I missed the window to consolidate and lost out on years of interest relief that could have significantly impacted my financial situation. XXXX did not disqualify melack of information did. I am requesting an investigation into the communication practices of my servicers regarding XXXX loan consolidation during the XXXX relief period, and whether they met their duty to clearly inform borrowers of available options and deadlines.
Frequently Asked Questions
What is Complaint #14912236 about?
Complaint #14912236 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-07-27T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.