Checking or savings account -- Managing an account -- Complaint #14904460
Complaint Overview
Complaint ID: 14904460
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Cashing a check
State: New York
ZIP Code: 10462
Date Received: 2025-07-26T12:00:00-05:00
Date Sent to Company: 2025-07-26T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, I purchased a money order in the amount of {$1000.00} and mailed it the same day to pay my rent. Later, when the next rent cycle was due, I discovered that the check had never been received by my landlord. I contacted my bank branch located at Chase Bank, XXXX XXXX XXXX XXXX, XXXX, and filed a claim on XX/XX/year>, requesting an investigation. I later found out that the check had been fraudulently deposited into an account at XXXX XXXX XXXXSince then, I have received no meaningful updates. Every time I contact the bank, they only tell me to keep waiting. It has now been over 90 days, and I am concerned that the evidence ( such as any video footage ) XXXX be deleted due to the delay. I still have not received my money back.
Frequently Asked Questions
What is Complaint #14904460 about?
Complaint #14904460 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-07-26T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.