Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #14903920
Complaint Overview
Complaint ID: 14903920
Company: Mohela
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: Texas
ZIP Code: 77471
Date Received: 2025-07-26T12:00:00-05:00
Date Sent to Company: 2025-07-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Consumer Financial Protection Bureau ( CFPB ) Complaint Subject : Complaint Against Student Loan Servicer for Misconduct Loan Servicer Information : Servicer Name : Mohela Loan Account Number : [ Your Loan Account Number ] Type of Loan : Federal Loan Nature of Complaint : Select all that apply : Incorrect loan balance reported Misapplied or missing payments Wrongful denial of repayment plan ( e.g., Income-Driven Repayment ) X Failure to process loan forgiveness or discharge requests X Inaccurate reporting to credit bureaus X Unlawful collection practices Other : [ Describe ] Description of the Issue : I am writing to formally lodge a complaint regarding the unauthorized access and breach of my educational records, financial aid data, and IRS tax information by the U.S. Department of Education ( DOE ) and the Department of Government Efficiency ( DOGE ). This breach constitutes a direct violation of the Family Educational Rights and Privacy Act ( FERPA ) and Title IV regulations, as well as an egregious violation of my personal privacy and financial security. I recently discovered that my sensitive and legally protected records were accessed and potentially shared without my consent. This includes but is not limited to : XXXX. My academic records and personally identifiable information ( PII ). XXXX. My XXXXree Application for Federal Student Aid ( FAFSA ) data, including financial aid history and loan information. I am filing this complaint against Mohela due to errors in my student loan account. On XX/XX/year>, I noticed that my loan servicer was no longer servicing my loan. They never informed me of this in writing. Prior to that I filed for loan forgiveness. They denied me of employments. I contacted customer service, but they failed to correct the issue. Now, I am being told that my loan servicer gave my information to another provider without my consent.
Frequently Asked Questions
What is Complaint #14903920 about?
Complaint #14903920 was filed against Mohela regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-07-26T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.