Student loan -- Dealing with your lender or servicer -- Complaint #14870346
Complaint Overview
Complaint ID: 14870346
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Don't agree with the fees charged
State: Maine
ZIP Code: XXXXX
Date Received: 2025-07-24T12:00:00-05:00
Date Sent to Company: 2025-07-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX : I receive an email that my loans are in forbearance and I am a part of the XXXX program. On XXXX and XXXX my loans show 0.000 % interest and zero accrued interest. There was a small amount of interest accrued after I graduated in XXXX that I immediately paid off. So between XXXX to XXXX my loans have not accrued interest and remained at the principal balance. XX/XX/XXXX : I receive an email from Mohela that my loans will continue to accrue interest while in forbearance. Then my loans show accrued interest charges. For example one loan accrued an interest of 13 % despite the Mohela website saying that specific loan was accruing 0.000 % interest. However on the XXXX website it shows that it is set to accrue at 4.53 % XX/XX/XXXX : I call Mohela- I am led to a voice message that requests I call again at a later time. The call immediately hangs up. I email Mohela requesting a statement of my loans and to explain how one specific loan accrued 13 % in interest in one month despite the Mohela site stating that my loans are accruing zero interest. XX/XX/XXXX : I call Mohela and receive the same voice message and hang up. Today I noticed discrepancies between the XXXX site and the XXXX site. Certain dollar amounts are not aligning to what the other website is stating.
Frequently Asked Questions
What is Complaint #14870346 about?
Complaint #14870346 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-07-24T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.