Checking or savings account -- Managing an account -- Complaint #14870216
Complaint Overview
Complaint ID: 14870216
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Washington
ZIP Code: 983XX
Date Received: 2025-07-24T12:00:00-05:00
Date Sent to Company: 2025-07-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Purpose : Improper account closure and withheld funds despite verification efforts. > I deposited a tax refund check legally signed over to me by XXXX XXXX in person at my bank. Despite extensive verification effortsincluding updating his records in XXXX, XXXX XXXX, XXXX and XXXX and daily attempts to confirm his identity via phonethe bank failed to validate the check in their system in timely manner. He has offered fingerprints and called himself daily to try to resolve. It has been a XXXX XXXX XXXX XXXX of daily attempts and the bank has subsequently closed my account. This unjust action has caused financial harm to me and my children, as the funds were payment for XXXX XXXX. The bank has offered no further resolution despite multiple direct inquiries with managers supervisors etc. I request that the bank be compelled to release the funds or return the check and provide documentation explaining the closure as it has negatively affected any future banking. Once again I have a XXXX and XXXX children this is affecting.
Frequently Asked Questions
What is Complaint #14870216 about?
Complaint #14870216 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-07-24T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.