Credit card -- Problem with a purchase shown on your statement -- Complaint #14869377
Complaint Overview
Complaint ID: 14869377
Company: Goldman Sachs Bank USA
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Nevada
ZIP Code: 89134
Date Received: 2025-07-24T12:00:00-05:00
Date Sent to Company: 2025-08-01T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The charge was on XXXXand the dispute was created on XX/XX/year> after I reached out to the company for help to resolve the issue and no help was provided through any avenue via phone or email the communication stopped once the payment was processed. I provided Goldman and sach all email correspondence along with text thread of me trying to reach the company for help and to refund the charge. It was a lifetime subscription that I never used or seen a day of services and even to this day I can not access what was supposed to be a lifetime subscription nor is the company in correspondence the site does not even recognize my email! Goldman and sach has sided with the criminals who have created a fraudulent company taking people money, I provided them with information that this company has been deemed fraud and still they deny my dispute.
Frequently Asked Questions
What is Complaint #14869377 about?
Complaint #14869377 was filed against Goldman Sachs Bank USA regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-07-24T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.