Money transfer, virtual currency, or money service -- Problem with customer service -- Complaint #14845079
Complaint Overview
Complaint ID: 14845079
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Check cashing service
Issue: Problem with customer service
State: West Virginia
ZIP Code: 254XX
Date Received: 2025-07-23T12:00:00-05:00
Date Sent to Company: 2025-07-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Yes, on XX/XX/year>, my wife and I had proceeded to a local JP Morgan Chase Bank location, located in XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX to cash the attached corporate check issued to me, which I was initially greeted by the Teller as I entered, then directed over to the single counter where she verified the account, etc. but deferred me to having to deposit it in my own account when the check had no deposit restrictions. I then showed the check to my wife who is a previous Bank Branch Manager, who indicated that the bank should have cashed the check, as it had no restrictions and the amount is under {$1000.00}. The teller appeared to be of foreign descent, and seemingly had acted biasly towards me. Due to being prejudiced by this teller, our travels to enjoy our afternoon in the town of XXXX were drastically cut short, as we then had to drive all the way to XXXX, VA to our own bank to cash the same check drawn off their bank. Thusly we were greatly unnecessarily inconvenienced by mileage, wear-tear, and enjoyment of life due to the prejudice exhibited by this teller.
Frequently Asked Questions
What is Complaint #14845079 about?
Complaint #14845079 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Problem with customer service. It was received by the CFPB on 2025-07-23T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.