Credit card -- Problem with a purchase shown on your statement -- Complaint #14675493
Complaint Overview
Complaint ID: 14675493
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 94086
Date Received: 2025-07-15T12:00:00-05:00
Date Sent to Company: 2025-07-15T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX ) I needed to order XXXX XXXX XXXX XXXX, and XXXX search brought up XXXX XXXX XXXXXXXX as official manufacturer website. XXXX ) I placed order, the order was delivered, BUT it was not shipped correctly. XXXX XXXX XXXX product is temperature sensitive. XXXX ) When clicked on email link in confirmation order, I noticed that the store doesn't exist XXXX XXXX XXXX XXXX ) I thought it was just a glitch, and searched for the store online again, and I found https : XXXX the real one! XXXX ) I emailed the real store, and they told me that " Unfortunately, there are copycat websites impersonating our brand by using our imagery and branding without permission. These sites are not affiliated with us and may be selling non-authentic products. We take this very seriouslyyour trust means everything to us, and were actively working to protect our customers and our brand from these bad actors. We take these matters very seriously to ensure our customers receive genuine products After our initial investigation, we've confirmed that your order was not purchased through our official site, XXXX. Your XXXX XXXX XXXX order was indeed been mishandled by these impersonators, as our standard shipment of XXXX XXXX XXXX products would contain ice packs and insulating materials XXXX ) So they confirmed that my order was NOT with them, even through first website looked exactly like them. XXXX ) I submitted dispute with the bank, and the bank did not investigate issue properly and resolved my dispute in favor of the scam website.
Frequently Asked Questions
What is Complaint #14675493 about?
Complaint #14675493 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-07-15T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.