Student loan -- Struggling to repay your loan -- Complaint #14618710
Complaint Overview
Complaint ID: 14618710
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Problem with forgiveness, cancellation, or discharge
State: Minnesota
ZIP Code: 55449
Date Received: 2025-07-12T12:00:00-05:00
Date Sent to Company: 2025-07-12T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
MOHELA incorrectly placed my account in forbearance retroactively from XXXX XXXX, despite my making qualifying payments during XXXX XXXX XXXX XXXX XXXX while on a normal repayment schedule. The forbearance was applied in XXXX XXXX but backdated to XXXX When I contacted them to correct this error, they acknowledged the mistake but stated it would take 90 days to cancel my IDR request, followed by another 120 days to remove the forbearance, a total of 210 days to rectify their error. This unreasonable timeline could negatively impact my payment count for loan forgiveness programs.
Frequently Asked Questions
What is Complaint #14618710 about?
Complaint #14618710 was filed against Mohela regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2025-07-12T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.