Mortgage -- Trouble during payment process -- Complaint #14561404
Complaint Overview
Complaint ID: 14561404
Company: Sunnova Energy Corporation
Product: Mortgage
Sub-Product: Other type of mortgage
Issue: Trouble during payment process
Sub-Issue: Trying to communicate with the company to fix an issue while managing or servicing your loan
State: Texas
ZIP Code: 77450
Date Received: 2025-07-09T12:00:00-05:00
Date Sent to Company: 2025-07-09T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I purchased a residential solar and battery system from Sunnova, financed through a loan of approximately {$51000.00}. The system included a XXXX XXXX, and I was promised specific performance, energy savings, and reduced electricity bills. Despite that, the system has consistently underperformed, and I am still being charged around {$120.00} per month through XXXX XXXX. The solar production is not meeting expectations, and the battery backup is not functioning reliably. This results in higher utility costs while I remain responsible for paying off a loan for a system that is not delivering the promised value. I contacted Sunnova multiple times to report these issues and request adjustments, service, or resolution. The responses have been delayed or unhelpful. In XX/XX/year>, XXXXunnova filed for XXXX XXXX bankruptcy, and I submitted a formal claim through XXXX. Since then, no support or follow-up has been provided, and I continue to be billed. I am requesting a full investigation into this issue. I am seeking a resolution that includes reimbursement for months of underperformance, adjustment to billing, and protection from negative credit or collections related to this faulty system and ongoing bankruptcy case.
Frequently Asked Questions
What is Complaint #14561404 about?
Complaint #14561404 was filed against Sunnova Energy Corporation regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-07-09T12:00:00-05:00.
How did Sunnova Energy Corporation respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Sunnova Energy Corporation?
Yes, visit the Sunnova Energy Corporation company profile at readthecomplaint.com/company/sunnova-energy-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.