Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #14510150
Complaint Overview
Complaint ID: 14510150
Company: Goldman Sachs Bank USA
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: New York
ZIP Code: 11427
Date Received: 2025-07-07T12:00:00-05:00
Date Sent to Company: 2025-07-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/, I attempted to transfer {$2000.00} from my Marcus by Goldman Sachs savings account to my XXXX XXXX XXXX checking account. Due to a malfunction in the Marcus app, the transfer instead pulled {$2000.00} from my XXXX XXXX XXXXXXXX account into Marcus. This happened twice, totaling {$4000.00} transferred the wrong way. On XX/XX/2025, I worked with a Marcus representative to send a {$2000.00} wire transfer to my XXXX XXXX XXXXXXXX account. The money appeared in my XXXX XXXX XXXX account briefly, but was then reversed and sent back to Marcus without my authorization. I have called multiple times and was told the {$2000.00} wire is missing or under investigation and that the {$4000.00} is also being held pending an investigation. I am trying to close on my first home on XX/XX/, and I need these funds urgently. This situation is due to errors by Marcus and should not cause delays in providing my funds.
Frequently Asked Questions
What is Complaint #14510150 about?
Complaint #14510150 was filed against Goldman Sachs Bank USA regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-07-07T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.