Student loan -- Dealing with your lender or servicer -- Complaint #14500765
Complaint Overview
Complaint ID: 14500765
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Texas
ZIP Code: 77354
Date Received: 2025-07-05T12:00:00-05:00
Date Sent to Company: 2025-07-05T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
In XX/XX/XXXX, my student loans were discharged under the Sweet v. Cardona borrower defense settlement. On XX/XX/XXXX, MOHELA posted a positive refund credit of {$8400.00} to my account. That refund credit remained visible in my account until XX/XX/XXXX, when it was suddenly removed without explanation. At no point was the refund disbursed to me. My account now shows a {$0.00} balance and a status of Paid by discharge and/or write off, but I have not received the refund, nor have I been given any record of a disbursement. On XX/XX/XXXX, MOHELA finally responded to my repeated complaints and confirmed that a request was submitted to check the status of the refund. They told me to wait another 90 business days despite the fact that I have already waited 9 months without any communication or resolution. I am currently XXXX with the XXXX XXXX XXXX, and this refund is a result of payments I made toward loans associated with XXXX XXXX XXXX, which misused my XXXX XXXX XXXX in the early XXXX and forced me to take out federal loans to complete my education. Despite my military service and formal complaints filed in XX/XX/XXXX, MOHELA failed to provide a timely or meaningful response. The unexplained removal of the refund credit without a disbursement or notification is unacceptable and possibly unlawful.
Frequently Asked Questions
What is Complaint #14500765 about?
Complaint #14500765 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-07-05T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.