Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #14455075
Complaint Overview
Complaint ID: 14455075
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Michigan
ZIP Code: 48221
Date Received: 2025-07-03T12:00:00-05:00
Date Sent to Company: 2025-07-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was the victim of a phishing scam impersonating a professional colleague via email. I was tricked into sending {$1000.00} using XXXX through my Chase account to a scammer using the name XXXX XXXX and phone number XXXX. I realized the fraud immediately and contacted Chase. Despite this, Chase has refused to assist, citing that XXXX transactions are finaleven when induced by fraud. I have an active IC3 complaint filed with the FBI ( Submission ID : XXXX ). I requested to submit documentationincluding email screenshots, timeline, and the federal IC3 complaintbut was told no email, no upload method, and no written correspondence is accepted. Supervisors also refused to accurately note the context of the fraud, recording only XXXX claim denied. I am now forced to escalate to the CFPB because Chase has blocked every avenue for me to submit documentation or pursue review. I am requesting that Chase re-open the fraud investigation, escalate it to their executive or fraud team, and allow me to provide the necessary documentation.
Frequently Asked Questions
What is Complaint #14455075 about?
Complaint #14455075 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-07-03T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.