Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #14454971
Complaint Overview
Complaint ID: 14454971
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Money was not available when promised
State: Georgia
ZIP Code: 30067
Date Received: 2025-07-03T12:00:00-05:00
Date Sent to Company: 2025-07-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Bank Name : JPMorgan Chase Bank Type of Complaint : Wire transfer refund delay and customer service misdirection Date of Wire Initiation : XX/XX/2025 Refund Initiation Date ( per Chase ) : XX/XX/2025 Expected Timeframe Given : 25 business days Current Status : As of XX/XX/XXXX, Chase has acknowledged that the wire refund has not yet been manually processed The issue stems from Chases own customer service recommending a wire transfer for urgent needs, assuring me it would be fast and reliable. Unfortunately, this led to significant delay and hardship, as the funds were not returned in a timely manner despite repeated escalations. Additionally, I was provided an incorrect reference number by Chase, and after multiple calls, I was told conflicting information about the wire status. When I asked to escalate or confirm the transaction, I was either given vague responses ( its in processing ) or no confirmation at all. Eventually, I was told no wire had yet been sent despite having been told otherwise. This delay has caused considerable financial distress and lost time. I believe this is a case of poor communication and negligence in processing a time-sensitive refund. I respectfully ask for this matter to be reviewed and investigated. I would appreciate confirmation of receipt of this complaint and to be informed of any next steps or outcomes. Please let me know if you require additional details.
Frequently Asked Questions
What is Complaint #14454971 about?
Complaint #14454971 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2025-07-03T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.