Credit card -- Incorrect information on your report -- Complaint #14399798
Incorrect Account Status Reported for Closed Credit Card
Complaint Overview
Complaint ID: 14399798
Company: Goldman Sachs Bank USA
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: New York
ZIP Code: 11570
Date Received: 2025-06-30T12:00:00-05:00
Date Sent to Company: 2025-07-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Referral
Risk Assessment
Risk Level: low
The risk is low as the issue pertains to a single account's status on a credit report, not a systemic product defect or widespread consumer harm.
Consumer Sentiment: neutral
Topics: Credit reporting, Account status, Credit card
AI Analysis
CFPB complaint 14399798 was filed against GOLDMAN SACHS BANK USA regarding Credit card (General-purpose credit card or charge card), specifically about "Incorrect information on your report". A consumer reported incorrect account status information on their credit report for a closed Goldman Sachs Bank USA credit card account. The complaint was received on June 30, 2025 from New York. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should regularly review their credit reports and dispute any inaccuracies with the credit bureaus and the relevant financial institution.
Legal Context & Consumer Protection Laws
The Fair Credit Reporting Act (FCRA) mandates that credit reporting agencies and furnishers investigate disputes regarding inaccurate information.
Regulatory Insight
Furnishers must ensure the accuracy of information reported to credit bureaus, including account status, to comply with FCRA regulations.
Resolution Likelihood
unlikely
State-Specific Consumer Protections
New York consumers are protected by state and federal laws regarding credit reporting accuracy.
Industry Comparison
This issue is common across the credit card industry, where reporting errors can occur and require consumer dispute.
Related Issues
Frequently Asked Questions
What is CFPB complaint 14399798 about?
CFPB complaint 14399798 involves Credit card (General-purpose credit card or charge card). The consumer reported an issue with "Incorrect information on your report", specifically "Account status incorrect". This complaint was filed against GOLDMAN SACHS BANK USA on June 30, 2025.
Which company is complaint 14399798 filed against?
Complaint 14399798 was filed against GOLDMAN SACHS BANK USA. You can view all complaints against this company on their profile page at /company/goldman-sachs-bank-usa.
What was the company's response to complaint 14399798?
GOLDMAN SACHS BANK USA responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 14399798 filed?
Complaint 14399798 was received by the CFPB on June 30, 2025. It was sent to GOLDMAN SACHS BANK USA on July 1, 2025.
What state was complaint 14399798 filed from?
Complaint 14399798 was filed from New York. You can view all complaints from this state at /state/NY.
Was the consumer satisfied with the resolution of complaint 14399798?
Dispute information is not available for complaint 14399798.
What product category is complaint 14399798 about?
Complaint 14399798 is categorized under "Credit card", specifically "General-purpose credit card or charge card". This is one of the product categories tracked by the CFPB.
How was complaint 14399798 submitted?
Complaint 14399798 was submitted via Referral. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 14399798?
The Fair Credit Reporting Act (FCRA) mandates that credit reporting agencies and furnishers investigate disputes regarding inaccurate information. This relates to a Credit card complaint against GOLDMAN SACHS BANK USA involving "Incorrect information on your report".
How likely is complaint 14399798 to be resolved?
Resolution likelihood: unlikely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 14399798?
This complaint is rated as low risk. The risk is low as the issue pertains to a single account's status on a credit report, not a systemic product defect or widespread consumer harm.
What regulatory actions apply to complaint 14399798?
Furnishers must ensure the accuracy of information reported to credit bureaus, including account status, to comply with FCRA regulations. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit card industry.
What should the consumer do about complaint 14399798?
Consumers should regularly review their credit reports and dispute any inaccuracies with the credit bureaus and the relevant financial institution.
Are there state-specific protections for complaint 14399798?
New York consumers are protected by state and federal laws regarding credit reporting accuracy. This complaint was filed from New York.
How does complaint 14399798 compare to industry norms?
This issue is common across the credit card industry, where reporting errors can occur and require consumer dispute.
What steps should a consumer take if they find incorrect account status information on their credit report?
The consumer should first dispute the inaccuracy directly with the credit reporting agency (e.g., Equifax, Experian, TransUnion) and also notify the creditor (Goldman Sachs Bank USA) in writing.
How long does a credit reporting agency typically have to investigate a dispute?
Under the FCRA, credit reporting agencies generally have 30 days (or 45 days if the consumer provides additional information after the initial submission) to investigate a dispute.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.