Prepaid card -- Unexpected or other fees -- Complaint #14383497
Complaint Overview
Complaint ID: 14383497
Company: Card Corporation
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Unexpected or other fees
State: North Carolina
ZIP Code: 27253
Date Received: 2025-06-30T12:00:00-05:00
Date Sent to Company: 2025-06-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I have/had overdraft protection. The account balances do not align. I had {$15.00} taken out for overdraft on XX/XX/XXXX, and I didn't open the account until XXXX. While I was on the phone with one person, my account balance went from $ XXXX to $ XXXX. I asked for a supervisor and received one. Her name is XXXX She said she didn't know why it it went to $ XXXX. And that was it. She didn't suggest I call back.
Frequently Asked Questions
What is Complaint #14383497 about?
Complaint #14383497 was filed against Card Corporation regarding Prepaid card specifically about Unexpected or other fees. It was received by the CFPB on 2025-06-30T12:00:00-05:00.
How did Card Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Card Corporation?
Yes, visit the Card Corporation company profile at readthecomplaint.com/company/card-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.