Checking or savings account -- Closing an account -- Complaint #14296620
Complaint Overview
Complaint ID: 14296620
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Savings account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: New York
ZIP Code: 11219
Date Received: 2025-06-25T12:00:00-05:00
Date Sent to Company: 2025-06-25T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I opened a Chase premier plus checking and premier savings account on XXXX. Keep in mind I am a XXXX XXXX veteran that just left service on XXXX. I opened this account so I can withdraw money and deposit money because there are no XXXX XXXX XXXX XXXX physical branches near me. Additionally there was a very nice welcome offer XXXX if I deposit XXXX in the savings account, XXXX if I make a direct deposit into the checking account, and if I do both I get a bonus of XXXX. On XXXX I deposited XXXX into the savings account using my discover savings. I also deposited about XXXX into the savings and added my XXXX XXXX check into the checking account. On XXXX Chase sent an email and mail stating they restricted my accounts and may need to close my accounts. On XXXX I called Chase customer service and they told me that they couldn't do anything and will close my accounts in the next 10 days and I will receive a Cashiers check. To this day I have not received any Check or anything from Chase, no ETA nothing, they are just telling me to wait. I have called and also have went to physical branches to beg them to call corporate. At the physical branch they told me that they haven't closed the accounts and will close it that day, my check will arrive by XXXX. Today is XXXX while I am typing this complaint and also no check in the mail. Additionally I have received mail from Chase that they closed my savings account on XXXXXXXX
Frequently Asked Questions
What is Complaint #14296620 about?
Complaint #14296620 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-06-25T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.