Checking or savings account -- Managing an account -- Complaint #14295968
Complaint Overview
Complaint ID: 14295968
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: California
ZIP Code: 94080
Date Received: 2025-06-25T12:00:00-05:00
Date Sent to Company: 2025-06-25T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/2024 XXXX unauthorized debit card withdrawals were made from my checking account in the state of XXXX, and I reside in XXXX XXXX XXXXXXXX XXXX One for {$44.00}, and the second one for {$280.00}. I notified Citibank as soon as I found out about them, which was about XXXX days later. Initially, Citibank decided to honor my claim for the {$44.00} unauthorized withdrawal and make me eat the larger {$280.00} claim. Since I'm a Citi gold member, my representative at the bank got involved, and convinced the bank to honor the second claim as well, which they did. Now, I filling this complain because If I had not been a gold member and gotten the representative involved, Citibank would have made me eat the loss which is not fain because I reported the fraudulent withdrawals in a timely manner.
Frequently Asked Questions
What is Complaint #14295968 about?
Complaint #14295968 was filed against Citibank, N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-06-25T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.