Payday loan, title loan, personal loan, or advance loan -- Charged fees or interest you didn't expect -- Complaint #14273253
Complaint Overview
Complaint ID: 14273253
Company: Big Picture Loans, LLC
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Payday loan
Issue: Charged fees or interest you didn't expect
State: Massachusetts
ZIP Code: 02148
Date Received: 2025-06-24T12:00:00-05:00
Date Sent to Company: 2025-06-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXXI took out a loan on XXXX XXXX XXXX for XXXXXXXX as I was struggling with bills. My payment is XXXX bi-weekly. I have been paying since XXXX and it is nearly XXXX and only two my payments in May went gone towards the principal: XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX How am I supposed to pay this off when none of my payments are going towards paying down the principal? I am making a significant payment this Friday, XXXX XXXX but this will still only put a minor dent in my principal. I've used other payday loan products and none of them have this practice where basically none of your payment goes towards the principal. Also, in my online account, I can only schedule a total payoff, I cannot schedule additional partial payments towards the principal. To do this, I have to contact the company. \n\nI think this company is quite nefarious in their interest charging practices and transparency about the account terms and conditionsXXXX XXXX for 6 months! This seems insane that"
Frequently Asked Questions
What is Complaint #14273253 about?
Complaint #14273253 was filed against Big Picture Loans, LLC regarding Payday loan, title loan, personal loan, or advance loan specifically about Charged fees or interest you didn't expect. It was received by the CFPB on 2025-06-24T12:00:00-05:00.
How did Big Picture Loans, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Big Picture Loans, LLC?
Yes, visit the Big Picture Loans, LLC company profile at readthecomplaint.com/company/big-picture-loans-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.