Checking or savings account -- Closing an account -- Complaint #14247203
Complaint Overview
Complaint ID: 14247203
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Savings account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Florida
ZIP Code: 34120
Date Received: 2025-06-23T12:00:00-05:00
Date Sent to Company: 2025-06-23T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I recently opened an account at Chase. To transfer my funds from one bank to another, I wrote a check and deposited it on XX/XX/XXXX. This was my first time using a check, so I wrote the check out to Chase instead of myself. I did this because I wasn't sure if I could write the check out to myself, and since I was depositing it at Chase, I didn't think this was an issue. On XX/XX/XXXX, the check was returned and didn't go through. On XX/XX/XXXX, I received an email that I need to contact them to protect myself from fraud, and that if I didn't call, my account might be closed. I called right away, and as I was talking to an associate, I was hung up on. I called back and was put on hold for about 15 minutes and then was asked a couple of questions about the check I deposited. I gave the explanation and answered every question they asked. This led to them telling me that my account was going to be closed, and that I would be unable to open an account at Chase again. I continued to ask if there was a way we could fix this, as there was no fraud, but they told me that there was nothing I could do about it. I'm reaching out because I feel like this was not fair of them, and I understand them maybe closing my account, but not the fact that I can't open an account with them.
Frequently Asked Questions
What is Complaint #14247203 about?
Complaint #14247203 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-06-23T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.