Payday loan, title loan, personal loan, or advance loan -- Charged fees or interest you didn't expect -- Complaint #14231945
Complaint Overview
Complaint ID: 14231945
Company: Synchrony Financial
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Installment loan
Issue: Charged fees or interest you didn't expect
State: California
ZIP Code: 90015
Date Received: 2025-06-21T12:00:00-05:00
Date Sent to Company: 2025-06-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I previously filed CFPB Case # XXXX regarding a promotional interest loan originally serviced by Ally XXXX and later transferred to Synchrony Bank . Unfortunately, the issue was not properly addressed by the bank. I lived at the address on file during the entire 24-month interest-free promotion. However, I did not consistently receive monthly billing statements from Synchrony Bank. Prior to the loan transfer, Ally XXXX sent sporadic email payment reminders that did not include my remaining balance or any clear warning that the interest-free promotion would expire on XX/XX/year>. I set up XXXX XXXXmonth autopay as instructed and made all payments on time. I was never notified that a small balance ( {$9.00} ) remained or that interest would be charged retroactively. As a result, more than {$1300.00} in interest was appliedsomething I could have avoided had I been properly informed. In Synchrony Banks prior response, they provided only a phone number for follow-up. I called the number multiple times and was always directed to voicemail. I left detailed messages each time requesting a call back, but I was never contacted. Their response letter and website offered no email address to send a written complaint or documentation. I waited until the last day before submitting my feedback to the CFPB in hopes that the Synchrony specialist would return my call, but they never did. This demonstrates not only a failure in prior communication but also in their stated resolution process. I believe this reflects a failure to provide adequate notice, inaccessible customer service, and poor communication during the loan transfer. I am requesting that CFPB reopen this issue as a new complaint and assist in resolving the matter fairly.
Frequently Asked Questions
What is Complaint #14231945 about?
Complaint #14231945 was filed against Synchrony Financial regarding Payday loan, title loan, personal loan, or advance loan specifically about Charged fees or interest you didn't expect. It was received by the CFPB on 2025-06-21T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.