Student loan -- Dealing with your lender or servicer -- Complaint #14184726
Complaint Overview
Complaint ID: 14184726
Company: Mohela
Product: Student loan
Sub-Product: Private student loan
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Florida
ZIP Code: 33418
Date Received: 2025-06-19T12:00:00-05:00
Date Sent to Company: 2025-06-23T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
To Whom It May Concern, I am writing to formally request your assistance in resolving a serious issue involving my credit report. Approximately two months ago, my credit score dropped by XXXX points due to a negative entry for a student loan that allegedly dates back over 16 years. This account suddenly appeared on my credit reports, despite having no prior history of it being reported in the past decade. The contact number listed for the creditor routes directly to what appears to be a scam operationspecifically, a XXXX XXXX type robocall unrelated to any financial institution. This has raised serious concerns about the legitimacy of the debt and the safety of my personal information. I filed disputes with both XXXX and XXXX. While both agencies marked the dispute as resolved, the inaccurate account remains on my reports and continues to impact my creditworthiness. I have received no documentation verifying the debts authenticity or any reasonable explanation for its sudden appearance. Given these facts, I am requesting the CFPB to investigate the matter further. This includes : Verifying the legitimacy of the account. Ensuring any unverifiable or fraudulent account is permanently removed from all credit reports. Reviewing the process by which the credit bureaus marked the dispute as resolved without proper resolution or documentation. Please let me know what documentation you may need from my side to move this complaint forward. Thank you for your attention to this matter. Sincerely, XXXX XXXX
Frequently Asked Questions
What is Complaint #14184726 about?
Complaint #14184726 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-06-19T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.