Credit card -- Closing your account -- Complaint #14163081
Complaint Overview
Complaint ID: 14163081
Company: Synchrony Financial
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Can't close your account
State: Arkansas
ZIP Code: 718XX
Date Received: 2025-06-18T12:00:00-05:00
Date Sent to Company: 2025-06-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had a XXXX 's credit card through Synchrony. We did a balance transfer and paid it off and closed the account. They are charging me late fees! It was transferred in XXXX and they say my payment was late and charged me for the late charges on a closed acct.
Frequently Asked Questions
What is Complaint #14163081 about?
Complaint #14163081 was filed against Synchrony Financial regarding Credit card specifically about Closing your account. It was received by the CFPB on 2025-06-18T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.