Checking or savings account -- Managing an account -- Complaint #14138640
Complaint Overview
Complaint ID: 14138640
Company: U.S. Bancorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: Minnesota
ZIP Code: 553XX
Date Received: 2025-06-17T12:00:00-05:00
Date Sent to Company: 2025-06-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX called as instructed XX/XX/XXXX to request new card, because you have the most idiotic rule to not send a card to a new address. Illegally usbank told me XXXX XXXX XXXX changed my account address yesterday XX/XX/XXXX After XX/XX/XXXX updated address reported card lost, discussed XXXX XXXX the idiotic rule so USBANK CAN ILLEGALLY HOLD OUR MONEY AND MAKE INTEREST I UDPDATED MY BANK ACCOUNT ADDRESS WHICH IS PRIVATE AND SECURW INFORMATION TO THE CORRECT ADDRESS YOU ILLEGALLY CHANGED MY ADDRRSS TO MY OLD ADDRESS AND REDUSE AGAIM TO SEND MY REPLACMEMT CARD HOW HORRIBLE MY KIDS DAD HASNT PAID HER SUPPORT IN 8 MONTHS, NOW US BANK THINKS THEY CAN CHANGE MY ADDRESS AND HOLD MY DAUGHTERS MONEY ILLEGALLY? I WANT MY CARD SENT TO MY CORRECT ADDRESS TOMORROW!
Frequently Asked Questions
What is Complaint #14138640 about?
Complaint #14138640 was filed against U.S. Bancorp regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-06-17T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.