Credit card -- Fees or interest -- Complaint #14137453
Complaint Overview
Complaint ID: 14137453
Company: Synchrony Financial
Product: Credit card
Sub-Product: Store credit card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: New York
ZIP Code: 11741
Date Received: 2025-06-17T12:00:00-05:00
Date Sent to Company: 2025-06-17T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Synchrony Bank offers credit cards for specific retail chains. I have many retail cards from Synchrony. XXXX XXXX, TJX, HSN, PC Richard, XXXX XXXX....- just to name a few. They have started charging a {$1.00} fee to receive a paper statement. The audacity is just disgusting given the bank charges interest between 29.99 % to 34.99 %. Mailing a statement to a customer is the cost of doing business. They are more than making up for the inconvenience of sending a paper bank statement to a customer. I think it should be illegal to charge an additional fee for paper statements. The amount of debt in this country is ridiculous and this only makes it harder for consumers to remember or keep up with what they purchased the month before. I have talked to their customer service departments with no advisement available on what I can do to fight this. I've even called my attorney to file a class action and was told they can do what they want. That's obvious as interest rates on cards keep rising. I can get a better deal with a loan shark. The government needs to put a cap on these banks.
Frequently Asked Questions
What is Complaint #14137453 about?
Complaint #14137453 was filed against Synchrony Financial regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2025-06-17T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.