Credit card -- Problem with a purchase shown on your statement -- Complaint #14089833
Complaint Overview
Complaint ID: 14089833
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Arizona
ZIP Code: 85142
Date Received: 2025-06-15T12:00:00-05:00
Date Sent to Company: 2025-06-15T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
My wife was called by the Card Company and asked if she made charges to her card at XXXX of {$100.00}, 3 times on the same date. She told them NO and asked them to turn off the card. We also found charges for {$81.00}, {$100.00}, {$76.00}, {$81.00}, and XXXX XXXX for {$240.00} the Card services asked her if she lost her card, she told them no she was looking at her card. She asked me if I had my card I told her Yes they said the will cancel the cards and issue new ones and reverse the charges. I then latter discovered the Card I had was are Chase travel card, and not the card in question The Chase Freedom card. My wife was then called by Chase and told they were putting all the charges back on the card due to her having her card? This makes no sense being, I do not know what happened to my card. The card is suppose to have 0 Fraud Liability.
Frequently Asked Questions
What is Complaint #14089833 about?
Complaint #14089833 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-06-15T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.