Credit card -- Problem when making payments -- Complaint #14076116
Complaint Overview
Complaint ID: 14076116
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: You never received your bill or did not know a payment was due
State: New Jersey
ZIP Code: 077XX
Date Received: 2025-06-13T12:00:00-05:00
Date Sent to Company: 2025-06-13T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been locked out of my Citibank credit card account for months and have been unable to access my bill or make a payment, despite making over 50 documented attempts via email, phone calls, and social media messages. Citibank has never provided the security code or method to regain access to my account, and has refused to send me a copy of my invoice or balance due. I recently received a text message saying I have been sent to collections, despite the fact that I have been trying to pay. This is unacceptable and damaging to my credit. I have already filed multiple complaints with the CFPB. The system shows that Citibank has " responded, '' but I have received no emails, no phone calls, no voicemails, no letters, and no response in the CFPB portal. Citibank is required by law to respond, and they have not done so meaningfully or at all. Please email me at XXXX or send me a letter in writing to my address on file. please respond in the CFPB portal with a specific person i can contact about this incident. I am requesting : Immediate access to my account or a code to unlock it A copy of my full account statement and amount due Written confirmation that collections activity is on hold A U.S.-based contact or executive office email to resolve this This is a serious and ongoing issue that is causing financial and emotional harm. I am retaining legal counsel and will seek reimbursement for legal fees if this is not resolved immediately.
Frequently Asked Questions
What is Complaint #14076116 about?
Complaint #14076116 was filed against Citibank, N.A. regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2025-06-13T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.