Prepaid card -- Problem with a purchase or transfer -- Complaint #13963895
Complaint Overview
Complaint ID: 13963895
Company: Blackhawk Network Holdings INC.
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: North Carolina
ZIP Code: 280XX
Date Received: 2025-06-08T12:00:00-05:00
Date Sent to Company: 2025-06-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have filed 3 disputes with BlackHawk Network regarding missing refunds from failed transactions. All 3 concern XXXX gift cards serviced by XXXX. Each case involves the amount of {$200.00} which was supposed to be transferred to a reloadable debit card at a XXXX XXXX XXXX The first instance occurred on XXXX ( XXXX card ending in XXXX ). I submitted the company 's dispute form on XXXX. It was assigned the case number XXXX. The second instance occurred on XXXX ( XXXX card ending in XXXX ). I submitted my second dispute case on XXXX. It was assigned the case number XXXX. This number was subsequently changed to XXXX which apparently combined both cases. The third instance occurred on XXXX ( XXXX card ending in XXXX ). Since I did not receive a cashiers receipt of the failed transaction at the XXXX XXXX XXXX, I contacted their corporate office by email and was told that they were not able to find a transaction with the card number in question. I submitted a third dispute form with XXXX. They acknowledged receipt and assigned it a new case number : XXXX. I am not sure whether this case number covers all 3 instances. I have submitted all records that BlackHawk Network requested. I have also spoken to their phone representatives several times and was promised an expedited resolution on XXXX since all documentation was complete. Notwithstanding that, I received another email on XXXX requesting pictures and purchase receipt of one of the gift cards. On XXXX I received another email from XXXX claiming they are still working on my dispute, referring to case number XXXX. Whether through ineptitude or a lack of good faith, XXXX has failed to refund my missing {$600.00} in the time they promised. There is a reprehensible lack of clarity and professionalism in their process. I had to remind them twice that my last dispute case concerns {$200.00}, not the {$500.00} they kept referring to in their notices. I can only hope their professed working with the merchant ( s ) has been taking place. I am skeptical because finding out from the XXXX XXXX XXXX that no funds were ever received by them took me only a few days, rather than months.
Frequently Asked Questions
What is Complaint #13963895 about?
Complaint #13963895 was filed against Blackhawk Network Holdings INC. regarding Prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2025-06-08T12:00:00-05:00.
How did Blackhawk Network Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Blackhawk Network Holdings INC.?
Yes, visit the Blackhawk Network Holdings INC. company profile at readthecomplaint.com/company/blackhawk-network-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.