Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #13956663
Complaint Overview
Complaint ID: 13956663
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Connecticut
ZIP Code: 06902
Date Received: 2025-06-07T12:00:00-05:00
Date Sent to Company: 2025-06-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Been seeing time to time suspicious activity on my account about a couple weeks ago and mentioned that I needed my account to be checked for suspicious activity and was at the time handled. However on, XXXX Received a message from Chase asking if I attempted to wire transfer money to someone and immediately I said no. Shorty after, received a call from someone from chase from the fraud department ( something along that ) and spoke in securing my account since its been hacked and to move my money to a safe account. Spoke to this person for about an hour. Was told to go to a local chase bank, talk to a clerk and withdraw money ( {$3600.00} ) and later deposit to a new account. Used XXXX XXXX on phone to put in a secure bank account and passed on the money. Once done, the person I spoke to told me by XXXX ( today XXXX ) I will get a call back from him about this situation. As it later came to my attention that none of that shouldve occurred as I soon enough find out after speaking to an actual service representative that Ive been fooled into trusting the situation. I gave up {$3600.00} to a chase account I no longer have saved on the phone. Not sure how. Still have both number and text message I received.
Frequently Asked Questions
What is Complaint #13956663 about?
Complaint #13956663 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-06-07T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.