Prepaid card -- Trouble using the card -- Complaint #13956607
Complaint Overview
Complaint ID: 13956607
Company: U.S. Bancorp
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Trouble using the card
Sub-Issue: Trouble getting information about the card
State: California
ZIP Code: 91344
Date Received: 2025-06-07T12:00:00-05:00
Date Sent to Company: 2025-06-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Consumer Financial Protection Bureau Complaint XX/XX/2025 To Whom It May Concern, I am writing to formally file a complaint regarding a prepaid Visa gift card associated with the website www.prepaidgiftbalance.com. The card was purchased with a {$100.00} balance, but I have been unable to activate or use it. Upon attempting to activate the card online at the designated website, the system failed to process the activation, even though I entered all the required information correctly. I attempted multiple times, without success. Following this, I called the customer service number listed on the back of the card. The representative I spoke with offered only a promotional offer unrelated to the activation issue and provided no assistance in resolving the problem. The call was abruptly disconnected without resolution. At this point, I am unable to access the {$100.00} that was paid for the card. The lack of functionality and customer support raise serious concerns about the legitimacy and consumer protections associated with this card and its provider. I am requesting that this matter be investigated to determine whether this constitutes a deceptive or unfair business practice. I also ask for guidance on recovering the full {$100.00} value of the gift card or otherwise receiving proper compensation. Thank you for your time and attention to this matter.
Frequently Asked Questions
What is Complaint #13956607 about?
Complaint #13956607 was filed against U.S. Bancorp regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2025-06-07T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.