Student loan -- Dealing with your lender or servicer -- Complaint #13956007
Complaint Overview
Complaint ID: 13956007
Company: Maximus Federal Services, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Montana
ZIP Code: 593XX
Date Received: 2025-06-07T12:00:00-05:00
Date Sent to Company: 2025-06-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have made three payments totaling {$250.00} to the U.S. Dept of Education ( Debt Resolution Group ) in XXXX, XXXX, and XX/XX/XXXX to repay my defaulted student loans. Despite sending proof of these payments multiple times, they have not been credited to my loan balances. My consolidation and IDR applications have also been stuck in review for over 2 months, with no updates and no final resolution. I filed a CFPB complaint in XX/XX/XXXX. XXXX final response said they confirmed my {$100.00} and {$32.00} payments but that the Debt Resolution Group is responsible for the balance and default status. I sent a demand letter through myeddebt.ed.gov demanding my payments be applied, accurate interest calculated, and my loans removed from collections. They have not replied to me, and I have not received any updates. I also filed a complaint with the Montana State Attorney General and submitted a case to the Federal Student Aid Ombudsman. I have done everything correctly but can not get anyone to fix the issue. My loan balances continue to grow every day because interest is still being charged, even though my payments are not being applied. Because of the systems delays and refusal to apply my payments, I am stuck with a growing debt that I can never resolve. I am demanding that my {$250.00} in payments be credited immediately, that all interest growth from the date of my first payment in XX/XX/XXXX be stopped until my loans are corrected, and that my loans be removed from collections so I can pay the true owner directly and not the collection group. This situation has left me without closure and in permanent financial limbo.
Frequently Asked Questions
What is Complaint #13956007 about?
Complaint #13956007 was filed against Maximus Federal Services, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-06-07T12:00:00-05:00.
How did Maximus Federal Services, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Maximus Federal Services, INC.?
Yes, visit the Maximus Federal Services, INC. company profile at readthecomplaint.com/company/maximus-federal-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.