Checking or savings account -- Managing an account -- Complaint #13947390
Complaint Overview
Complaint ID: 13947390
Company: United Services Automobile Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Missouri
ZIP Code: 64131
Date Received: 2025-06-06T12:00:00-05:00
Date Sent to Company: 2025-06-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX who identifies as an advocacy advisor left me a voicemail on XX/XX/XXXX at XXXX XXXX requesting I call her back regarding my CFPB cases XXXX & XXXX. I couldnt return it immediately due to immediate medical and legal issues I was addressing, and I mentioned this in my voicemail after I was finally able to return her call XX/XX/XXXX at XXXX XXXX XXXX also requesting a callback at her personal extension provided. Her message to me never mentioned that my call back to her was time bound per USAA, or that reaching a resolution was time sensitive for USAA, which is in contrast to how it is stated by CFPB. I assumed she would return my call because I made such a huge effort to reach her and she provided her personal extension. As of writing this, I have still not received a message from XXXX. She and her team, including the CEO per XXXX, also appear to have waited PAST 60 days to even attempt to returning my call, which automatically closed my case with CFPB. So, Im reopening the issue with this now 3rd case in an ongoing struggle to get my problems addressed by USAA Federal savings bank, their CEO and their fraud team. If they believe anything Im saying is untrue. I would love for them to prove it as so, because my records show otherwise. I want my stolen, TAXED dollars back ASAP.
Frequently Asked Questions
What is Complaint #13947390 about?
Complaint #13947390 was filed against United Services Automobile Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-06-06T12:00:00-05:00.
How did United Services Automobile Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against United Services Automobile Association?
Yes, visit the United Services Automobile Association company profile at readthecomplaint.com/company/united-services-automobile-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.