Student loan -- Dealing with your lender or servicer -- Complaint #13927623
Complaint Overview
Complaint ID: 13927623
Company: Aes/Pheaa
Product: Student loan
Sub-Product: Private student loan
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: California
ZIP Code: 94551
Date Received: 2025-06-05T12:00:00-05:00
Date Sent to Company: 2025-06-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
To whom it may concern, Hello. My name is XXXX XXXX. I hold a student loan through AES under XXXX. My account number is XXXX. Through XXXX, I sent fraud paperwork their way 3 times and only once was this responded to. The response DID NOT include the opportunity to speak with anyone or further have the opportunity for further investigation. They did not provide a reason nor provide an opportunity to appeal. My fraud documents included a police report that proved this loan was taken out by a parent, who forged my signature. They included a detailed explanation regarding the fraud details, including how this was discovered and how I was falsely led to believe this was XXXX of my loans, when in fact, my parent used the loan to pay off their own debts and expenses. Over the last few years, I notifies AES of the following and have YET to have ANY ation on their end or work to resolve this. I am letting AES know I am pursuing this further with multiple agencies, as AES did NOT provide the following : 1. Access to the reasons why it was denied 2. AES Did NOT respond to 2 of my 3 requests ( only responded to my certified mail copy ) 3. AES Did NOT provide access to an individual to discuss this case with ( no direct connection to the fraud department via phone or email ) 4. AES did prevented further investigation and follow up for the consumer, who was fraudulently lead into paying and being responsible for this loan. 5. AES did NOT honor the police report and detailed complaint regarding the fraudulent activity 6. AES DISMISSED my case and did not follow through 7. AES DOES NOT have the consumers best interest, safety and needs at heart I have tried to resolve this by paying off a reduced lump sum but XXXX refuses to speak with me nor approve a settlement. XXXX will not speak or directly communicate with me. I have tried to fight this for years and am in need of help.
Frequently Asked Questions
What is Complaint #13927623 about?
Complaint #13927623 was filed against Aes/Pheaa regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-06-05T12:00:00-05:00.
How did Aes/Pheaa respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Aes/Pheaa?
Yes, visit the Aes/Pheaa company profile at readthecomplaint.com/company/aes-pheaa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.