Credit card -- Problem with a purchase shown on your statement -- Complaint #13855934
Complaint Overview
Complaint ID: 13855934
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Florida
ZIP Code: 32832
Date Received: 2025-06-02T12:00:00-05:00
Date Sent to Company: 2025-06-02T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Citi had been siding with a fraud merchant that has scammed millions of dollars from their customers, while Citi hasnt reviewed any of the evidence I have provided. When attempting to contact Citi, they have been extremely unhelpful in attempting to resolve my dispute. I havent been able to access my purchases since I bought them. And on XX/XX/XXXX, the company ( XXXX ) basically shut down operations without fulfilling the purchase I made and took everyones money. XXXX have not responded to any customer inquiry I have made through their any of their customer facing channels. I have been attempting to contact the merchant for months since the purchases. However, the fraud merchant has been unreachable through phone, email, or mail. All they have been doing is responding to disputes of customers who are trying to get their money back.
Frequently Asked Questions
What is Complaint #13855934 about?
Complaint #13855934 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-06-02T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.