Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #13854547
Complaint Overview
Complaint ID: 13854547
Company: Robinhood Markets INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other transaction problem
State: California
ZIP Code: 95136
Date Received: 2025-06-02T12:00:00-05:00
Date Sent to Company: 2025-06-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
My account was hacked and the hackers used my Robinhood account to steal and transfer out XXXX worth of cryptocurrency out of my Robinhood to their wallet. I talked to Robinhood and they didnt do anything and blamed me instead for losing my funds and instead of crediting me back the fraud charges. They sided with the hackers and didnt give me a credit for XXXX that was hacked.
Frequently Asked Questions
What is Complaint #13854547 about?
Complaint #13854547 was filed against Robinhood Markets INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-06-02T12:00:00-05:00.
How did Robinhood Markets INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Robinhood Markets INC.?
Yes, visit the Robinhood Markets INC. company profile at readthecomplaint.com/company/robinhood-markets-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.