Checking or savings account -- Managing an account -- Complaint #13845714
JPMorgan Chase Account Closure with Monetary Relief After Debit Card Issue
Complaint Overview
Complaint ID: 13845714
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: California
ZIP Code: 91331
Date Received: 2025-05-31T12:00:00-05:00
Date Sent to Company: 2025-06-02T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Referral
Risk Assessment
Risk Level: medium
The closure of the account and subsequent monetary relief suggest a significant issue that required resolution, potentially involving unauthorized transactions or service failures.
Consumer Sentiment: positive
Topics: Debit Card Issues, Account Management, Monetary Relief
AI Analysis
CFPB complaint 13845714 was filed against JPMORGAN CHASE & CO. regarding Checking or savings account (Other banking product or service), specifically about "Managing an account". A California consumer experienced issues using a debit/ATM card with JPMorgan Chase, which was closed with monetary relief. The complaint was received on May 31, 2025 from California. The company responded with "Closed with monetary relief".
What You Should Do -- Consumer Action Plan
Consumers should carefully document all interactions and transactions related to their debit or ATM cards and report any problems immediately to their bank.
Legal Context & Consumer Protection Laws
This case may involve consumer protection laws related to electronic fund transfers and account management, such as Regulation E.
Regulatory Insight
Banks must have robust systems for handling debit card disputes and account management issues to prevent consumer harm and ensure compliance.
Resolution Likelihood
likely
State-Specific Consumer Protections
In California, consumers have strong protections regarding banking services and dispute resolution.
Industry Comparison
This situation is common across the banking industry, where debit card issues can lead to account problems and require resolution.
Related Issues
Frequently Asked Questions
What is CFPB complaint 13845714 about?
CFPB complaint 13845714 involves Checking or savings account (Other banking product or service). The consumer reported an issue with "Managing an account", specifically "Problem using a debit or ATM card". This complaint was filed against JPMORGAN CHASE & CO. on May 31, 2025.
Which company is complaint 13845714 filed against?
Complaint 13845714 was filed against JPMORGAN CHASE & CO.. You can view all complaints against this company on their profile page at /company/jpmorgan-chase-co.
What was the company's response to complaint 13845714?
JPMORGAN CHASE & CO. responded with "Closed with monetary relief". The response was marked as timely by the CFPB.
When was complaint 13845714 filed?
Complaint 13845714 was received by the CFPB on May 31, 2025. It was sent to JPMORGAN CHASE & CO. on June 2, 2025.
What state was complaint 13845714 filed from?
Complaint 13845714 was filed from California. You can view all complaints from this state at /state/CA.
Was the consumer satisfied with the resolution of complaint 13845714?
Dispute information is not available for complaint 13845714.
What product category is complaint 13845714 about?
Complaint 13845714 is categorized under "Checking or savings account", specifically "Other banking product or service". This is one of the product categories tracked by the CFPB.
How was complaint 13845714 submitted?
Complaint 13845714 was submitted via Referral. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 13845714?
This case may involve consumer protection laws related to electronic fund transfers and account management, such as Regulation E. This relates to a Checking or savings account complaint against JPMORGAN CHASE & CO. involving "Managing an account".
How likely is complaint 13845714 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with monetary relief". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 13845714?
This complaint is rated as medium risk. The closure of the account and subsequent monetary relief suggest a significant issue that required resolution, potentially involving unauthorized transactions or service failures.
What regulatory actions apply to complaint 13845714?
Banks must have robust systems for handling debit card disputes and account management issues to prevent consumer harm and ensure compliance. The CFPB tracks complaints like this one to identify patterns of misconduct across the Checking or savings account industry.
What should the consumer do about complaint 13845714?
Consumers should carefully document all interactions and transactions related to their debit or ATM cards and report any problems immediately to their bank.
Are there state-specific protections for complaint 13845714?
In California, consumers have strong protections regarding banking services and dispute resolution. This complaint was filed from California.
How does complaint 13845714 compare to industry norms?
This situation is common across the banking industry, where debit card issues can lead to account problems and require resolution.
What specific debit or ATM card problem led to the account closure and monetary relief?
The exact nature of the debit/ATM card problem is not detailed, but it was significant enough to warrant account closure and monetary compensation.
What was the nature of the monetary relief provided to the consumer?
The type and amount of monetary relief are not specified, but it indicates the bank acknowledged a fault or resolved a dispute in the consumer's favor.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.