Student loan -- Dealing with your lender or servicer -- Complaint #13817019
Complaint Overview
Complaint ID: 13817019
Company: Mohela
Product: Student loan
Sub-Product: Private student loan
Issue: Dealing with your lender or servicer
Sub-Issue: Problem with customer service
State: California
ZIP Code: 93454
Date Received: 2025-05-30T12:00:00-05:00
Date Sent to Company: 2025-05-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Between XXXX and XXXX, I borrowed four private student loansdisbursed directly to The XXXX XXXX XXXX XXXX XXXX pay for my degree in XXXX XXXX and XXXX. The disbursements were : {$19000.00} on XX/XX/XXXX {$19000.00} on XX/XX/XXXX {$10000.00} on XX/XX/XXXX {$10000.00} on XX/XX/XXXX These loans were taken based on the schools claims that over 83 % of graduates found work in their field within six months and earned average starting salaries above {$36000.00}. The school also promised strong career services and partnerships with major companies. None of these promises were fulfilled. I received no meaningful job placement help, and I have never worked in a job related to my degree. The school was later found by the XXXX XXXX XXXX XXXX to have engaged in widespread fraud and misrepresentation. In XX/XX/XXXX, the XXXX XXXX XXXX XXXXXXXX my federal student loans and refunded prior payments under XXXX XXXX, based on this same misconduct. I then submitted a formal application to my private loan servicer requesting discharge of my private loans on similar grounds. I provided detailed supporting documents, including the XXXX XXXXXXXX approval letter, loan statements, promotional materials from the school, and a detailed statement of harm. I have submitted this application four times, and each time it has been denied without any explanation from the lender. I have followed all instructions and contacted the servicer for clarification, but I continue to receive generic denials with no justification or appeal process offered.
Frequently Asked Questions
What is Complaint #13817019 about?
Complaint #13817019 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-05-30T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.