Prepaid card -- Problem with a purchase or transfer -- Complaint #13816971
Complaint Overview
Complaint ID: 13816971
Company: Sezzle INC.
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: Louisiana
ZIP Code: 710XX
Date Received: 2025-05-30T12:00:00-05:00
Date Sent to Company: 2025-05-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/scrub>XXXX XXXX, 2025 I applied for a prepaid card on Sezzle it's a buy now pay later site. You make a total of 4 payments one of them being an initial down payment. I purchased it for the full amount of {$800.00} which required a {$200.00} down payment. I only used {$410.00} out of the {$800.00}. The remaining {$390.00} went back to Sezzle to be used for another purchase but I never did receive the {$100.00} that should have been given back to my bank account. The company wants to use this so called policy stuff. I have used this company before and whatever was not used would get credited back, not for this particular purchase. The company tried withdrawing {$200.00} out of my account on XX/XX/XXXX. Which as stated the payments and their policies state two weeks that was a week later and they scheduled several other payments which equals to be a total of {$600.00}. I contacted my bank and they refunded me the {$100.00} back. I reached out on several occasions to discuss this matter the only response I got back is basically stating a policy not taking accountability for this. Now they have taken money out and caused an overdraft. This was not the schedule their system set up.it was retaliation and I want this fixed.
Frequently Asked Questions
What is Complaint #13816971 about?
Complaint #13816971 was filed against Sezzle INC. regarding Prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2025-05-30T12:00:00-05:00.
How did Sezzle INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Sezzle INC.?
Yes, visit the Sezzle INC. company profile at readthecomplaint.com/company/sezzle-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.