Checking or savings account -- Closing an account -- Complaint #13816875
Complaint Overview
Complaint ID: 13816875
Company: U.S. Bancorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Florida
ZIP Code: 33024
Date Received: 2025-05-30T12:00:00-05:00
Date Sent to Company: 2025-05-30T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had two accounts with US Bank that were closed by the bank in early XXXX. One was a business account and one was a personal account. I am supposed to be receiving a cashiers check for both accounts. According to the bank, the cashier checks were mailed out and end of XXXX And they said that if I dont receive them by XX/XX/XXXX, then I can call back for an issuance of new checks on XX/XX/XXXX. I did not receive those checks so I called back on XX/XX/XXXX and the banker that I spoke to said I am going to be receiving a letter that I have to sign and send back before New checks can be issued and this will take about 5 to 7 business days. I did not receive that letter that he told me about. I called the bank and the lady said to give it until Tuesday since the banks would be closed on Monday for a memorial day and if I dont receive the letter on Tuesday then I can call back on Wednesday. I called back two days ago and they dont know why the checks never came. The lady on the phone said that she will be emailing the back office for an update regarding this and Ive already had someone email the back office last week as well without any response. Now, they are saying to give it until next Wednesday for the back office to respond. They are keep delaying this matter and I really need those checks to pay my taxes. I have not been able to file my taxes due to the cashier checks being delayed. The bank is keep on delaying this matter and keeps on telling me to call back every couple of days for an update. This is very unprofessional and I have thousands of dollars of tax money on hold due to this inconvenience. I spoke to one of the bankers and asked him if this could be dealt with in person and he said yes, I can. And then when I called the branch, they said you have to find out which branch close your account. So then I called back US Bank customer service and the New # banker that I spoke with said this can not be dealt with in the branch since my account was open digitally and since its already handed back to the back office. Im getting different responses from people and my checks have gone missing in the mail. The letter that they said will come has also not came and its been past the timeframe that they gave.
Frequently Asked Questions
What is Complaint #13816875 about?
Complaint #13816875 was filed against U.S. Bancorp regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-05-30T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.