Prepaid card -- Trouble using the card -- Complaint #13766730
Complaint Overview
Complaint ID: 13766730
Company: Comerica
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Trouble using the card
Sub-Issue: Problem with direct deposit
ZIP Code: XXXXX
Date Received: 2025-05-27T12:00:00-05:00
Date Sent to Company: 2025-05-27T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am a U.S. citizen and submitted multiple valid IDs including my Certificate of Naturalization, Passport, and Social Security Card. The XXXX XXXX representative refused to verify my identity unless I submitted a birth certificate, which I do not have as a naturalized citizen. When I asked for a supervisor, they were extremely rude, told me to " go file a complaint, '' and disconnected the call. I am now left without access to my federal benefits, with no clear path to resolution. This is unacceptable. I am requesting the CFPB to investigate this behavior, as it has caused financial hardship and emotional distress And I can't access my money and my account
Frequently Asked Questions
What is Complaint #13766730 about?
Complaint #13766730 was filed against Comerica regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2025-05-27T12:00:00-05:00.
How did Comerica respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Comerica?
Yes, visit the Comerica company profile at readthecomplaint.com/company/comerica to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.