Checking or savings account -- Managing an account -- Complaint #13766531
Complaint Overview
Complaint ID: 13766531
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Illinois
ZIP Code: 60187
Date Received: 2025-05-27T12:00:00-05:00
Date Sent to Company: 2025-05-27T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, I had fraudulent charges that occurred in XXXX, GA ( I live in Illinois and can prove I was in IL at the time of transactions ). There were three {$200.00} ATM withdrawals from my checking account ( total {$600.00} ) and {$25000.00} withdrawn from my savings account which occurred via in person branch transaction ( withdrawal slip attached - signature does not match my documented signature and clearly shows an entirely different name was signed at the beginning then scratched out - this should have raised red flags with the employees processing the transaction but I was never notified during or after the withdrawal ). I immediately called Chase to report fraud and also went in person to the XXXX XXXX branch on XX/XX/year>. I was told that my money would be returned to based on the fact that I was physically in IL when this occurred and that the signature on the withdrawal slip did not match my signature. My claim has since been denied by Chase and I have requested it be escalated. I have also requested information regarding what steps they took to investigate this fraud and have not been provided any of this.
Frequently Asked Questions
What is Complaint #13766531 about?
Complaint #13766531 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-05-27T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.