Money transfer, virtual currency, or money service -- Other service problem -- Complaint #13744120
Complaint Overview
Complaint ID: 13744120
Company: Robinhood Markets INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other service problem
State: California
ZIP Code: 94403
Date Received: 2025-05-22T12:00:00-05:00
Date Sent to Company: 2025-05-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been locked out of my account after switching devices. I have provided the required documentation to verify identity and still have not been able to access my account. I have made several attempts to reach customer support and have been hung up on by the customer support number several times. Chat is only available in app which XXXX cant access and they do not provide an email address.
Frequently Asked Questions
What is Complaint #13744120 about?
Complaint #13744120 was filed against Robinhood Markets INC. regarding Money transfer, virtual currency, or money service specifically about Other service problem. It was received by the CFPB on 2025-05-22T12:00:00-05:00.
How did Robinhood Markets INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Robinhood Markets INC.?
Yes, visit the Robinhood Markets INC. company profile at readthecomplaint.com/company/robinhood-markets-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.