Credit card -- Other features, terms, or problems -- Complaint #13701144
Complaint Overview
Complaint ID: 13701144
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: California
ZIP Code: 91360
Date Received: 2025-05-24T12:00:00-05:00
Date Sent to Company: 2025-05-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Chase Bank 's decision in XX/XX/year> to reduce my credit limits by over 50 % on XXXX of my credit cards without adequate justification, despite my XXXX year history as a loyal customer with consistent payment behavior. I have been a XXXX customer for over 15 years and have maintained these credit cards for several years, during which time I have never experienced a credit limit reduction, consistently paid more than the minimum amount due, never been more than 30 days late on either card, and maintained a positive payment history throughout our relationship. The incident began in XX/XX/year> when my credit limits were reduced by over 50 % on both cards without prior notice or explanation. When I submitted a written request asking Chase to review this decision, instead of addressing my written concerns, Chase referred me to call customer service. During the subsequent phone conversation, a representative stated that the reduction was due to a payment made 2 days after the due date on XXXX card, though notably the payment was still more than the minimum amount due. The representative also confirmed that the card ending in XXXX showed payments made by the due date, yet this card received the same harsh reduction. This action was unjustified for several reasons. First, a 50 % + credit limit reduction for a payment that was only 2 days late while still exceeding the minimum payment is excessive and punitive. Second, the application was inconsistent since the card ending in XXXX had no late payments yet still received the same harsh reduction. Third, this action completely ignores 15+ years of responsible account management and loyalty to Chase . Finally, Chase took the most severe action available without implementing graduated responses such as warnings or smaller adjustments. I respectfully request that Chase restore the original credit limits on both cards, review their credit limit reduction policies to ensure they consider long-term customer relationships, provide written documentation of the resolution, and implement safeguards to prevent similar unjustified actions against long-standing customers. I value my long-standing relationship with Chase and hope we can resolve this issue satisfactorily
Frequently Asked Questions
What is Complaint #13701144 about?
Complaint #13701144 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2025-05-24T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.