Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #13692931
Complaint Overview
Complaint ID: 13692931
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
ZIP Code: XXXXX
Date Received: 2025-05-23T12:00:00-05:00
Date Sent to Company: 2025-05-23T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, an unauthorized ACH debit was made from my Company 's ( XXXX XXXX XXXX XXXX Bank of America small business checking account by a company named XXXX XXXX for {$16000.00}. We immediately reported the fraud to Bank of America and submitted all required details ( Claim no. XXXX ). On XX/XX/XXXX, Bank of America wrote to us stating : We have not received a response from the Originator after several attempts. Pending further reply, we ask that you work with the merchant XXXX XXXX to recover the funds. Despite this being an unauthorized transaction, I attempted to contact XXXX XXXX multiple times via phone and email, but received no response. On XX/XX/XXXX, I reopened the case with Bank of America, and it is currently still under review with no resolution as of today ( XX/XX/year> ). I believe Bank of America has a duty to protect its customers against unauthorized ACH debits and should not place the burden of fund recovery on me, especially when the merchant is unresponsive and the transaction was clearly unauthorized. Their lack of resolution is impacting my business. I am requesting a full reversal of the unauthorized debit and a final resolution of this matter.
Frequently Asked Questions
What is Complaint #13692931 about?
Complaint #13692931 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2025-05-23T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.